Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

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This inquiry, done in context, is where Contextual Inquiry gets its name. CarrollJohn M.

Various practitioners of Contextual Design offer short testimonials on the software design method. To create a successful product, first be aware of users’ work practice and design for it explicitly.

There’s a problem loading this menu right now. ArmstrongAnne-Marie ed. ManningHarley A lot of times, people don’t know what they want until you show it to them. Agile development dovetails very nicely with user-centered design Beyer Together we understand and create a better product. Would you like to tell us about a lower price?

Consolidated work models bring together each different type of work model separately, to reveal common strategies and intents while retaining and organizing individual differences.

Contextual Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

Although based on theories from several disciplines, including anthropology, psychology and design, Contextual Design was designed for practical application with commercial design teams. Up to this point, a Contextual Design project focuses on understanding the users as they are. Modified contextual design as a field evaluation method.


First, it was a timely solution to a real problem.

It’s cheaper and faster to refine the design at this point than in the middle of development iterations. From sketches dfsign formal diagrams, drawings enable designers to work out their ideas, capture their thinking, share it with others, discuss it, and identify weaknesses.

Personas can help bring users alive and focus the stakeholders on the relevant issues, if they are built from rich contextual data.


In contrast to traditional approaches that emphasize requirements analysis, design, and implementation as distinct phases, Agile methods seek to minimize up-front planning in favor of producing working base levels quickly and often. Work models make work practice – how users approach their work – explicit, public, and sharable. Unknown pending investigation Copyright terms and licence: It shows each part of the system, how it supports the user’s work, exactly what function is available in that part, and how the user gets to and from other parts of the system – without tying this structure to any particular user interface.

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This provides users with a seamless. The Vision captures a story of how customers will do their work in the new world the team invents. As you’ll holtzbltt in the following section, Contextual Design provides for this structural design through storyboards and the User Environment Designand then validates the design through paper prototypes.


Customer connection creates a winning product: Contextual Design is rooted in the observation that any technology or system is always contextua in a larger environmental context – and that introduction of new solutions invariably changes the environment for its users.

The Inmates Are Running the Asylum: Read about our process in detail. In Interactions6 1 pp. Contextual Design Hugh T During Agile dontextual proper, the techniques of Contextual Design continue to provide critical support to the team.

Contextual design

It shows how people organize their environments to make their work easier. Modified contextual design as a field evaluation dezign.

But Dewign implies that first we need something to show users, which would make it mostly conceived and built before customers are involved. It’s also intangible – there has traditionally been no good way to write down or talk about work practice.

The expectation at the outset of new concept development is that the resultant products will actively transform the way people live, and will become their new habit. North Holland Rogers, Y.

Our Experience and Evolution.